Visitor Services | Fredericksburg, TX

Museum Visitor Services: Front Desk Admissions (Full Time)

JOB DESCRIPTION

Visitor services staff provide exceptional guest service while greeting, directing. and assisting visitors and selling tickets at the Admiral Nimitz Museum and George H.W. Bush Gallery admissions counters. Visitor services staff may also provide relief at the Pacific Combat Zone or Command Post. Full-time hours range from up to 40 hrs. per week. This position has an hourly starting rate of $16.00 and reports to the Visitor Services Supervisor. Uniform shirts are provided.

PRINCIPAL DUTIES AND RESPONSIBILITIES

· Provide exceptional guest service to all visitors to ensure a memorable visit to the National Museum of the Pacific War.

· Complete all POS transactions accurately including opening and closing procedures.

· Complete daily drawer reconciliation.

· Provide exhibit direction and information for ease of access.

· Answer telephone inquiries and direct calls to the appropriate staff member as necessary.

· Assist with groups as needed. Utilize special queues during peak visitation periods.

· Assist in maintaining the cleanliness of main visitor areas as needed; restroom, foyers, exhibits, etc.

· Provide additional information to visitors suggesting membership, memorials, and special programs and exhibits.

· Maintain cleanliness and organization of work areas and counters.

· Maintain positive communication with all Foundation and THC employees. Promote teamwork throughout the campus.

· Other duties as assigned.

REQUIREMENTS:

· Complete credit card and cash transactions quickly and correctly.

· Previous visitor services or customer service experience.

· High school diploma or GED.

· Able to handle multiple tasks in a fast-paced environment.

· Demonstrate proficiency in Windows environments, computer programs, email, internet, and Point of Sale systems.

· Ability to use additional office equipment, copier, printer.

· Must be an effective communicator, able to listen well and speak clearly.

· Must be able to stand and walk for long periods, bend and lift as required.

· Maintain proper hygiene and grooming.

· Able to work a flexible schedule including weekends, holidays, and occasional special event evenings.

Job Type: Full-time (with vacation and benefits)

Pay: From $16.00 per hour

TO APPLY:

Please complete the application below and include a cover letter and resume. For more information, please email VisitorServices@NimitzFoundation.org.

The National Museum of the Pacific War is an Equal Opportunity Employer.