Membership Manager | Fort Worth, TX

Job Title: Membership Manager

Reports to: Museum Director

Salary Range: 55-70K annually

Summary:

As a member of the Senior Management team, the Membership Manager builds the Museum membership program, budget, and strategy; maintains and manages accurate membership records; plans, coordinates, promotes, and analyzes member events and activities. The Membership Manager must display a strong understanding of philanthropy. They will partner with key colleagues across the Museum to accomplish the Museum’s goal of growing and optimizing the membership program.

Essential functions of the job:

· Evaluate, develop and build the membership strategic plan and work in coordination with the Director, CFO and Board President to ensure the program follows the Museum strategic plan.

· Ensure that department goals are met and adhere to approved budgets.

· Develop and maintain an annual budget for the membership program.

· Plan, coordinate, and implement lively and engaging member events, exhibition previews, seated dinners, trips, behind the scenes tours, and other activities designed to encourage growth in membership.

· Work with the Marketing team on a membership marketing plan, including Member Preview invitations, general solicitation, and promotions.

· Oversee maintenance of membership information and documentation including electronic database, hard copy files, and correspondence.

· Provide monthly membership financial reports to the Executive Committee.

· Work with Visitor Services to ensure proper training on membership programs, policies and procedures, and strategies to increase on-site sales.

· Plan and implement membership drive, direct mail, and email campaigns.

· In coordination with Visitor Services, handle all membership requests, inquiries, or concerns on a timely basis.

· Collaborate with the Curatorial and Education departments to integrate the museum’s mission into the planning and execution of membership events.

· Oversee the activities and assignments of Membership staff.

· Manage weekly Special Events meetings with Café Modern and museum colleagues.

· Other duties as assigned.

Qualifications for the position:

· Bachelor’s Degree required and documented success growing a membership program or other revenue or giving program.

· 5-7 years related experience in areas of nonprofit, membership, development, sales or marketing.

· Ability to maintain confidentiality of all membership information.

· Enthusiastic and outgoing personality with high level of customer service and sales skills is expected.

· Must have excellent communication skills with the ability to interact and integrate with a variety of people and develop positive relationships.

· Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members.

· Must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point), Constant Contact, and database experience—Blackbaud Raiser’s Edge NXT is beneficial.

· Experience working with mailing houses, the bulk mail unit as well as printers, and graphic designers.

Please submit a cover letter and resume to careers@themodern.org