Application Specialist & Desktop Support | Fort Worth, TX
Modern Art Museum of Fort Worth
Application Specialist & Desktop Support
Department: Information Technology
Reports to: Chief Information Officer
Salary Range: Full-time 60K-70K
Summary:The Application Specialist & Desktop Support position performs technical evaluation, installation, maintenance, and support for a variety of applications. Provides professional-level systems administration and consultative support. This position is full-time and will require night and weekend hours.
Essential duties and responsibilities:
- Application Management:
- Administer, support, and maintain a variety of software applications, including but not limited to office productivity, email, and industry-specific tools.
- Monitor and optimize application performance to ensure efficiency.
- Install, update, and configure software applications for end-users.
- Troubleshoot and resolve application-related issues in a timely manner.
- Collaborate with vendors for application support and issue resolution.
- Ensure software licenses are up-to-date and in compliance with licensing agreements.
- Documentation and Training:
- Create and maintain documentation for standard operating procedures, troubleshooting guides, and knowledge base articles.
- Provide training and guidance to end-users on software applications and best practices.
- Foster a culture of self-help among end-users by promoting knowledge sharing.
- Hardware and Software Procurement:
- Assist in evaluating and recommending hardware and software purchases based on business needs and budgets.
- Manage inventory and asset tracking for all desktop hardware and software licenses.
- Desktop Support:
- Provide on-site and remote technical support to end-users, addressing hardware and software issues.
- Troubleshoot and resolve desktop, laptop, and peripheral hardware problems promptly.
- Install, configure, and maintain operating systems and software applications.
- Perform hardware and software upgrades and updates as needed.
- Set up and configure new workstations and ensure they are compliant with company standards.
- Manage and maintain user accounts, permissions, and security settings.
- Collaborate with other IT team members to resolve complex technical issues.
Qualifications:
- Bachelor's degree (or equivalent experience) in Information Technology, Computer Science, or a related field preferred.
- Proven experience in desktop support, application administration, or a related role.
- Proficiency with Microsoft Windows, macOS, and common software applications.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Active Directory, Group Policy, and software deployment tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Project management experience a plus
Physical Requirements
- Mobility-This could involve walking, standing, stooping, lifting and/or carrying equipment.
- Manual dexterity – Includes working with computer hardware and peripherals. Good hand/eye coordination and manual dexterity for use in connecting cables, setting up equipment and making hardware adjustments.
- Vision – Good eyesight for reading small text on computer screens, identifying hardware components, and troubleshooting issues.
- Hearing – Clear hearing for effective communication with end-users and to identify any usual sounds or alerts from computer hardware.
Equal Opportunity Employer
The Modern Art Museum of Fort Worth is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees based on age, race, sex, religion, national origin, disability, sexual orientation, or any other reason.
Please fill out the online application and attach a resume and cover letter that addresses how you meet the qualifications for the “Application Specialist & Desktop Support." Only qualified candidates will be considered.