Exhibit and IT Helpdesk Support | Fredericksburg, TX

Position Description 

Exhibit and IT Helpdesk Support 
 

Admiral Nimitz Foundation 
Founded in 1971 as a 501(c)3, the Admiral Nimitz Foundation (ANF) since 2005, in an agreement with the Texas Historical Commission, manages and provides financial support to the State-owned National Museum of the Pacific War in its mission: 

To foster responsible citizenship and leadership by inspiring all ages with our collection and the enduring relevance of the stories from the Pacific War. 

About the Museum 
Originally opened in 1967 as the Fleet Admiral Chester W. Nimitz Memorial Naval Museum, it was renamed the National Museum of the Pacific War (NMPW) in 1997, and the U.S. Congress officially designated it as such in 2006. The Museum is dedicated to honoring all who served in and supported the Asiatic-Pacific theater of World War II and ensuring that the history, stories, and impact of this significant period are available to the public far into the future. A Smithsonian Affiliate and accredited by the American Alliance of Museums, it welcomes more than 120,000 visitors annually, including over 20,000 children and students. NMPW also reaches thousands more through its virtual learning programs. Spanning six acres in downtown Fredericksburg, Texas, it features three galleries with more than 55,000 square feet of indoor exhibit space, 40 media installations, almost 1000 artifacts, 15 macro-artifacts, hundreds of photographs, and thousands of oral histories in its digital archives. 

Position 
This full-time position reports to the Museum’s IT Support Systems and Exhibit Tech Specialist, and is responsible for maintaining, troubleshooting, and repairing exhibit systems to ensure their proper functionality. The role involves coordinating repairs, conducting regular inspections, documenting technical processes, and collaborating with various departments to support the museum’s interactive and audiovisual experiences. 

Primary Responsibilities 

• AV Exhibit Tech 

• The technician works as part of an interdepartmental team supporting Curatorial, Maintenance and Visitor Services Departments to maintain ongoing exhibitions. 

• Supports exhibit maintenance and repair needs. Where possible, effect immediate repairs, and assess the need for changes in design or materials. When required, acquire parts, equipment or external expertise to assist in effecting repairs. 

• Handles maintenance, troubleshooting and repairs of projectors, media players, monitors, and servers, as well as installation of new interactive equipment. 

• Works with a team of designers, project leaders and subcontractors. 

• Inspects and logs interactives. 

• Troubleshoots mechanical and electrical exhibit systems. 

• Program and troubleshoot. 

• Coordinate and prioritize daily tasks with team leaders, subcontractors and other fabricators. 

• Create and maintain detailed documentation for all assigned projects including parts lists, schematics and vendor information. 

• Assist Rental Coordinator with setting up AV equipment for occasional events. 

• Must be available for occasional weekend jobs and after-hours events. 
   
  Secondary Responsibilities 

• The IT Help Desk support role is secondary for this position. It is a backup role for the IT Technician when he is not available and troubleshooting/fixing an issue cannot wait. 

• Provide basic support on all endpoint devices which include desktop computers, laptops, printers, iPads, desk phones, and other devices at Tier 1 level. 

• Walk clients through diagnostic procedures to identify and resolve errors. 

• Perform basic troubleshooting and configuration of clients' printers, wireless network configuration, Microsoft Windows 10 and newer operating systems, Microsoft Office 365, mobile devices and more. 

• As requested, assist the IT Technician with supporting endpoint devices to ensure optimal performance is maintained. 

• Perform other job-related duties as assigned by the IT Technician and/or the Executive Director. 
   

Qualifications 

• Basic knowledge of multiple computer environments. Microsoft desktop operating systems, Microsoft Office products. 

• Desktop computers, laptop computers, peripheral equipment, iPads, tablets, mobile phones. 

• Troubleshooting techniques and strategies and maintaining effective communications with staff. 

• 1-2 years of IT Help Desk experience is preferred. 

• Follow all THC safety guidelines/procedures and ethics requirements. 

Environment and Physical Conditions 

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping, and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 50 pounds. Must be able to work extended periods at a computer and may require working extended hours and some evenings. 

Compensation and Benefits 
This is a Full-time position with a compensation of $45,000 annually. Benefits include health insurance, sick leave, paid vacation, and holidays.  A 401-B retirement savings account is offered.  The applicant’s lifestyle must be flexible enough to work evenings and weekends, when required. 

To Apply 
Interested candidates are invited to submit their applications, including a cover letter and resume detailing relevant qualifications and experience, and three references to the Museum Director David Shields at dshields@nimitzfoundation.org. 

Please include the “Exhibit and IT helpdesk Support” in the subject line of the email.