Visitor Services Representative | Austin, TX
State Preservation Board (SPB)
Posting #2022- 041
Bullock Museum Visitor Services Representative (4 positions available)
Job Type: Part -Time, 20 hours a week, Varied shifts Sunday through Saturday
Posting Dates: January 4, 2022 - until closed
Hiring Rate: $12.00/hour
Organizational Overview: The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: http://www.tspb.texas.gov and https://www.thestoryoftexas.com/
Position Summary:
Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum. VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas. VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making recommendations to enhance the visitor experience. In the IMAX they provide high- quality concessions service, greet and direct guests at points of entry, scan tickets, coordinate crowd management on high-volume days, and usher and clean inside the theaters between shows. VS Reps are knowledgeable about Museum exhibitions, films, and programming, as well as Museum amenities such as the Museum café, Museum store, parking, and surrounding areas within the Capitol complex.
VS Reps work under close supervision, with minimal latitude for the use of initiative and independent judgment. VS Reps are part of the greeting team for school field trips and provide directions and logistical assistance with bus loading/unloading and parking. VS Reps are provided comprehensive training on all department functions including POS systems and procedures. VS Reps receive free parking, a free family Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and café, and access to the Museum’s American Alliance of Museums membership. Positions offer a friendly, fun work environment with opportunity for advancement.
Due to the nature of often fast-paced work, VS Reps must be able to stand for extended periods while serving guests, move concession products weighing up to 50 pounds, adjust stanchions and way finding signs, and utilize basic cleaning equipment. *Work schedules and assignments are based on the Agency's 365 day-per-year schedule and may vary to include weekends, evenings, and holidays, including on short notice.
Minimum Qualifications:
• A high school diploma or GED equivalent.
• An outgoing, friendly, and welcoming personality.
• A minimum six months of customer service experience in a theater, retail store or similar environment.
• Three months experience using a point-of-sales (POS) system in a retail or related environment that reflects accurate and secure processing of cash, check, or credit card transactions.
• Exceptional organizational and time management skills; ability to pleasantly interact with all guests, coworkers, and volunteers. • Proficient using and ability to learn computer applications and software.
• Ability to work a minimum of 20 hours per week; shifts scheduled weekly, and may vary from week to week and include weekends, evenings, and holidays
Preferred Qualifications:
• Quantifiable experience working in a movie theater and/or concessions stand.
• Nine months' experience with fast-paced sales environment such as retail or hospitality.
• Experience counting down and balancing a cash drawer and reconciling transactions.
• Experience serving customers in a museum or cultural institution.
• Experience in public speaking/communicating with groups.
• Bi-lingual language skills.
To Apply: Submit a fully completed State of Texas application to the SPB by:
Email: TSPB.employment@tspb.texas.gov Fax: (512) 463-3372
Mail: 201 E. 14th Street, Suite 950, Austin, TX, 78701
For an application and additional information: See: http://www.tspb.texas.gov/spb/employ/employ.html or call: (512) 463-5495.
**As we are a state agency, a fully completed state application is required**
For consideration, applications must be received by the SPB by the close of business on the final day posted.
Only candidates selected for an interview will be contacted.
State Job Title: Customer Service Rep I Classification: 0130 Salary Group: A-09
Veterans: Military Occupational Specialty Codes (MOS): Army: 92 Supply and Services; Navy: General Seamanship; Coast Guard: Admin, Support Svcs; Marine: 41 MC Community Svcs; Air Force: 3M Support-Svcs
Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training into civilian job terms, qualifications and skill sets or for additional Military Crosswalk information go to http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
EEO Statement: The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, or Veteran status. In compliance with the Americans with Disabilities Act (ADAA), if you require reasonable accommodation in the interview and selection process, please call the agency's ADA Coordinator at (512) 475-4992.
Selection Information: At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act. All males who are age 18 through 25 are required to register with the Selective Service and may be asked to present proof of registration or exemption from registration upon hire.
The State Preservation Board uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify