Museum Shop General Manager | Galveston, TX

Museum Shop General Manager

Reports to: Assistant Director 

Position Summary:
The Shop General Manger is responsible for the overall success of the shop, and its online store, and for achieving sales goals. The General Manger strategically aligns the shop with The Bryan Museum’s mission and vision through product sourcing, sales, merchandising, and proactively seeks opportunities for shop growth. This position’s responsibilities include directing the day-today operations including managing staff and the shop schedule, setting sales goals, product sourcing and development, inventory management, e-commerce management, and records & reporting to ensure that the business runs smoothly. The ideal candidate must have a minimum of three years of retail management experience. The successful candidate shall possess exceptional customer service, business, and management skills. The General Manger must be flexible with his/her work schedule for the purpose of supporting the shop schedule, museum events, and meetings. 

About The Bryan Museum
The mission of The Bryan Museum is to bring the history of Texas and the American West to life. Through its world-class collections, exhibitions, and educational history and literacy programs, students of all ages get a chance to experience the stories of yesterday and write the stories of tomorrow. The Bryan Collection, one of the world’s largest collections of historical artifacts, documents, and artwork relating to Texas and the American West was assembled by J.P. and Mary Jon Bryan, the collection spans more than 12,000 years, with pieces ranging from ancient Native American cultural artifacts to modern twenty-first century objects. The Bryan Museum presents a chronological history of Texas and the American West with a special emphasis on the Spanish influences in the region. The Bryan Museum is a public charity nonprofit 501c(3).

Bryan Museum Shop Vision Statement
The Bryan Museum Shop is a vibrant extension of Museum experience and mission. The Shop provides books, accessories, home goods, and prints that are curated for one of three main purposes: to foster an ongoing appreciation of Texas and the American West, to build knowledge of its history, or to reflect The Bryan collection and exhibitions, including the historic building. Merchandise is intentionally selected to be tasteful, authentic, and educational, sourced from local Texas/Western vendors or developed exclusively by the Museum. Every product is an educational opportunity and gives visitors the chance to take a piece of the Museum home. Shop products are chosen to appeal to the wide variety of Museum visitors and at a range of price points. Shop staff provide patrons with a welcoming and hospitable experience, knowledge of products offered, and a seamless payment process.

Responsibilities:

• Manage the point-of-sale system and training. 
• Supervise and train shop staff to ensure customer services standards are met and create monthly schedules to ensure coverage and lunch breaks. 
• Develop and implement policies, procedures, and tasks that help the shop succeed. 
• Execute a merchandise plan through product sourcing and tie products to the museum’s collection, exhibitions, and programs while maximizing sales, profitability, and exposure. 
• Responsible for the fiscal management of the shop. Plan, monitor, and work within the annual budget and open to buy strategies. 
• Ensure all products and displays are merchandised effectively to maximize sales and profitability. 
• Grow the online shop, overseeing the development, management, design, and ensure timely shipping fulfillment. 
• Manage vendors by monitoring budgets, costs, timelines, and similar items to ensure consistency, timeliness, and quality. Research potential new vendors, licensing programs, craftspeople. Negotiate contracts. 
• Analyze data and run reports to identify trends and make informed decisions about product offerings, pricing, and inventory levels. 
• Work on the shop sales floor greeting customers when they enter, offering assistance in locating merchandise, and completing opening and closing procedures. 
  
  

Job Qualifications:

• A minimum of three years of retail management is required. 
• Experience using retail systems including POS, reports, inventory database, sales records, e-commerce, and shipping fulfillment.
• Technologically Proficient 
• Demonstrated knowledge of product development and sourcing, merchandising, and management. 
• Demonstrated ability to sell and to carry out educational salesmanship. 
• Exceptional customer service and communication skills. 
• Knowledge and ability in managing staff and ability to resolve problems and make decisions. 
• Proficient in budgeting, reconciling accounts, and analyzing financials.
• Exceptional organizational skills and ability to multi-task. 
• Demonstrated initiative, thoroughness, and accuracy. 
• Ability to be flexible and responsive to an evolving work environment. 
• Ability to work as part of a team and collaborate with others as well as demonstrated ability to work independently, both within the department and across the organization. 
• This position regularly moves products up to 20 pounds to 50 pounds.
  
  

Job Type: Full Time

Pay: starting at $45K. Increases based on experience

Schedule: Position requires weekdays and weekends, varies based on shop’s needs.

Benefits:

• 401(k) 
• Health insurance 
• Dental insurance 
• Vision insurance
  
  

Company's website: https://thebryanmuseum.org/

Work Remotely: No

To Apply: Interested candidates should send cover letter and resume to: admin@thebryanmuseum.org

 The Bryan Museum is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.