Museum Attendant | Freeport, TX

MUSEUM ATTENDANT 

DEFINITION 

This is an entry level position. Under the direction of the Museum Manager, the primary responsibility is facilitating a positive customer experience for Museum visitors by greeting them professionally, explaining exhibits and facilities, providing historical information, and answering questions. Janitorial duties are required to keep the staff and public safe and the facility well-maintained. 

EXAMPLES OF DUTIES 

• Facilitate positive customer experiences by conducting Museum operations in a professional, knowledgeable manner and providing information about events and exhibits to visitors. 

• Open the Museum facility to visitors in a timely manner based on designated hours, greet visitors, and manage guest book. 

• Monitors visitors viewing exhibits; cautions visitors on compliance with Museum rules 

• Distributes promotional materials and answers visitor questions regarding events and facilities. 

• Using personal transportation, run local errands as needed for shopping, pick up/delivery of documents to city departments, bank transactions, etc. and track mileage for reimbursement. 

• Examines exhibit facilities and collections periodically and notifies museum management when repairs or replacements are needed. 

• Receive Museum documents and records related to exhibits and resources, provide receipts and submit to Museum management. 

• Perform routine sanitization of the facility and general up-keep of janitorial work necessary to maintain Museum areas in a well-ordered and organized manner. 

• Research and learn new historical knowledge about the Museum, exhibits, and the local area to share with visitors. 

• Perform other duties as assigned, including being available for emergency call out when necessary for continuity of public services. 
  
  

QUALIFCATIONS 

Knowledge of: 

Local area local history, and Museum exhibits; good customer service principals; standard office computer systems and software; research techniques using books and electronic internet-based resources; digital data organization and records management; safety procedures, including safe use of utilize janitorial supplies and equipment safe.  

Ability to: 

• Interact and communicate effectively and courteously with visitors and co-workers to provide positive customer experiences 

• Read, organize, and interpret historical records 

• Establish and maintain effective working relationships with co-workers in other departments to accomplish cross-departmental projects 

• Maintain accurate records and prepare clear and concise reports and correspondence 

OTHER REQUIREMENTS 

Must possess a valid Class C Driver’s License. 

Maintain appropriate licenses for area of responsibility. 

Physical requirements: 

Fine motor skills including hand, finger, and hand movement and dexterity for handling old equipment, artifacts, paperwork, and books.  Requires repetitive hand, arm, and eye coordination for entering data and utilizing computers. Tasks involve routine physical effort, which may include exerting at least 50 lbs. of pressure; lifting, pushing, pulling, and carrying files, large maps, objects, and supplies. This position requires frequent walking, sitting, carrying, crouching, crawling, balancing, reaching, and fine dexterity. 

Mental requirements: 

Ability to multi-task, prioritize, problem solve, and work under time constraints. Must also be able to interact professionally and calmly with the public and co-workers in adverse or challenging situations. Must be able to handle customer complaints professionally. 

EDUCATION AND EXPERIENCE 

A High School Diploma or GED. Some college preferred. 

Two years of work experience in a customer service environment.  

Minimum Salary $15.07 per hour 

Apply at www.freeporttx.gov